Privacy Policy

Who are we?

VOLYA Aesthetic Academy operates the training and services platform available at volyapro.com. Our mission is to deliver professional excellence in the aesthetics industry through online training, VIP coaching and personalised support.

This policy transparently describes the personal data processing we carry out as part of the use of our website, our training services, our online payments and the automated Instagram messaging operated through VolyaChat.

What data do we collect?

We only collect information strictly necessary to provide our services:

• Account registration: first name, last name, email address and phone number.
• Payment data: processed exclusively by Stripe and Chargily. No banking data (card number, CVV) is stored on our servers.
• Instagram messaging: through the official Instagram API, we process messages exchanged with our VolyaChat chatbot (username, text content, technical conversation identifiers).
• Session cookies: temporary technical identifiers to maintain your connection and selected language.
• VIP bookings: selected slots, session preferences, exchanges related to your individual coaching.

Why we process your data

• Account management: creation, authentication and personalisation of your space.
• Payment processing: orders, billing, delivery of access to training courses.
• Automated Instagram messaging: answering your questions through VolyaChat and routing to the right human contact when needed.
• Training-related communications: reminders, certificates, course updates, VIP scheduling.
• Continuous service improvement: measuring journey quality, with no advertising tracking.

APIs & third-party services

To run certain components of the platform, we rely on recognised technology partners, each subject to their own compliance commitments:

Data retention

Your data is kept as long as your account is active. At any time, you may request the deletion of your account and all related data by writing to admin@volyapro.com.

Some data may be retained beyond that period to comply with legal obligations (billing, accounting), in accordance with the applicable legal duration.

Your rights under the GDPR

You have the following rights at any time:

• Right of access to all of your personal data.
• Right to rectification in the event of inaccuracy.
• Right to erasure (“right to be forgotten”).
• Right to portability of your data in a structured format.
• Right to object to a specific processing activity.

To exercise any of these rights, write to us at admin@volyapro.com. We will respond within a maximum of 30 days.

Our cookie policy

Volyapro uses session cookies only, essential for the website to function (authentication, cart, language, currency detected by IP geolocation).

No advertising tracking cookies are placed. We never sell your data to third parties for marketing purposes.

How we protect your data

• Encrypted HTTPS connection across the entire site.
• Passwords stored in encrypted form (bcrypt hashing).
• Restricted internal access to a limited number of authorised people.
• Regular backups with a controlled retention policy.
• Two-factor authentication on administrator accounts.

A question? Write to us.

For any request related to your personal data, the exercise of your rights or the security of your account, contact our team: